Offering Web Hosting to Your Clients
Reseller hosting lets you buy hosting space and provide separate accounts to your clients. If you already build or maintain websites, it can let you offer hosting alongside that work. This guide is for web designers and agencies considering that service.
Updated: 7 September 2026.
Decide what you will provide
Write down what the client’s monthly fee will include. You might offer hosting alone or add updates, backups, security checks and small content changes.
Tell clients how to report a problem, when you are available and which work costs extra. Only offer out-of-hours support if you have a way to provide it.
Check the hosting company’s support
The company you buy hosting from may maintain the server but leave website updates, email setup and client questions to you. Ask which faults it will investigate, how to report an urgent problem and when its team is available.
“White label” usually means you can present the service under your own business name. Check what clients will see in account pages, emails and support messages.
Allow for your time in the price
Include the hosting plan, software licences, backups and payment charges. Also allow for setting up accounts, updates, support calls and billing.
Work out whether the service covers its costs with the number of clients you have now. Explain when a larger or busier website would need a different price.
Look after each client’s website
- Use separate accounts and logins for clients.
- Turn on two-step verification where available.
- Make regular backups and keep a copy away from the live hosting account.
- Check that a backup can be restored.
- Keep software licences and renewal dates recorded.
- Agree who handles personal information and reports a security incident.
Make it clear what happens if a client leaves
The client should know who owns the domain, content and paid software licences. Explain what they will receive, the notice period and any charge for helping them move.
Keep domain ownership and account access clear from the start so a change of provider does not interrupt the client’s business.
Try the service with a small number of sites
Before moving all your clients, test the setup, support, billing and backup recovery with one or two suitable sites. Agree the move with each client and keep their old hosting until pages, forms and email have been checked.
Use what you learn to confirm your price and explain the service clearly to the next client.