How To Find A Web Designer

If you run a small UK business, setting up a website can feel stressful and confusing.
You know you need one to be taken seriously, but where do you even start? Do you go for a fancy agency, or find someone local down the road? And what about costs, hosting, or selling online?

The good news: there are loads of skilled web designers out there.
The tricky part is choosing the right one for your business and budget.

That’s why I’ve made this detailed guide on how to find a web designer – with clear steps, real examples, money-saving tips, and the key questions you should ask before you commit to anything. By the end, you’ll feel more confident about making the right choice.

Step 1: Work Out What You Need

Before you type “web designer near me” into Google, it helps to know exactly what you want from your site. Otherwise, you risk paying for extras you don’t need or ending up with something too basic.

Ask yourself:

• Do you just need a simple site with your name, services, and contact details?
• Do you want to sell products online (that’s called e-commerce)?
• Do you need extras like booking systems, memberships, or event calendars?
• Do you already have web hosting, or do you need that sorted too?
• Will you be adding new content yourself (like blogs or menus) or do you want the designer to handle that?

Example: A plumber in Bath might only need a three-page site: home, services, and contact.
But a café selling hampers online will need something more advanced, with e-commerce tools and delivery options.

Being clear upfront saves money and makes it easier for a designer to give you an accurate quote.

Step 2: Look Local, But Keep Options Open

Many UK businesses like to use local designers. It feels easier for face-to-face meetings, photography, and building trust.
But don’t limit yourself – many brilliant designers work remotely, and they might be cheaper too.

Ways to search:

• Google Maps & reviews: try searching web designer Bristol or web design Manchester. Reviews often give a sense of reliability.
• Freelance platforms: PeoplePerHour, Upwork, Fiverr Pro – but always check feedback and star ratings carefully.
• Ask other business owners: word-of-mouth recommendations are gold. Ask who designed their site and if they’d recommend them.

Example: A florist in Devon asked her local Facebook group and found a freelancer who had already built websites for other local shops. It saved her time searching and gave her confidence in their skills.

Step 3: Check Their Work Properly

Don’t just glance at screenshots in a portfolio.
Click through to live sites they’ve built and explore like a real customer.

Ask yourself:

• Is the design clear and easy to use?
• Do the pages load fast, or are they sluggish? (Sometimes this is about hosting as well as design.)
• If it’s an online shop, is the checkout smooth, simple, and mobile-friendly?
• Does the site look modern, or is it dated and clunky?

Example: I once looked at a designer’s portfolio where the screenshots looked great, but the live sites loaded painfully slow. That’s a red flag – no customer is going to wait around.

A portfolio shows what they really deliver, not just what they claim in sales talk.

Step 4: Ask About Platforms and Hosting

Most small UK businesses end up using one of these website platforms:

• WordPress – very flexible, works for blogs, services, and even online shops (with WooCommerce). Popular, but sometimes a bit technical.
• Shopify – built for online shops. It’s easy to manage but comes with monthly costs and app fees.
• Squarespace / Wix – drag-and-drop builders. Easy to set up, neat templates, but less customisable if you need advanced features.

And then there’s hosting (where your site actually lives online):

• Will they provide hosting for you, or do you need to buy it yourself?
• Is the hosting UK-based (which often means faster speeds for UK visitors)?
• Do they include extras like SSL certificates, security, daily backups, and regular updates?

Tip: Hosting might sound boring, but it’s crucial. A cheap host can make your site slow or even unreliable, which turns customers away.

Step 5: Understand the Costs

This is where many small businesses trip up. Designers can charge anywhere from a few hundred to several thousand pounds, depending on what you need.

Key questions to ask:

• Is it a one-off fee, or will there be ongoing monthly costs?
• Who owns the site and domain name if you stop working together? (It should always be you.)
• What’s included in the price – hosting, email addresses, security, or just the design?
• Will they train you to update the site yourself, or will you have to pay them every time you want something changed?

Real example: A café owner paid £500 upfront for a site, then found out updates cost £50 each time. A one-hour training session could’ve saved them hundreds over the year.

Always get a written breakdown of costs before saying yes.

Step 6: Think About Ongoing Help

A shiny new site is only the start.
Websites need looking after, otherwise things break.

You’ll need someone to:

• Keep software and plugins up to date
• Fix bugs if something stops working
• Help if your hosting goes down
• Add new features as your business grows (like booking systems or extra products)

Some designers include this in their package, others don’t.
Ask before you sign so you’re not left stranded when something goes wrong.

Tip: Think of your site like a car. It might look great on the day you buy it, but without regular maintenance, it won’t run smoothly for long.

DIY vs Freelancer vs Agency

Tip: If you’re just testing an idea or on a tiny budget, DIY might work. But if your business is established and needs a professional online presence, freelancers or agencies are usually the safer choice.

Key Questions to Ask a Web Designer

Before you commit, ask these questions:

• Can I see live websites you’ve built, not just pictures?
• Who owns the domain name and site if we stop working together?
• Do you include hosting, or do I need to arrange it?
• How secure will the site be – will you handle SSL, backups, and updates?
• Will you train me to make simple changes?
• What exactly is included in the cost, and what’s extra?
• How do you handle support if something breaks?
• What’s the expected timeline from start to finish?
• Do you offer packages for ongoing maintenance?

Having these answers will protect you from hidden costs and give peace of mind.

FAQs

Q: Should I use an agency or a freelancer?
Agencies often give more support but are pricier. Freelancers are cheaper and more personal, but they may not have the same resources.

Q: Do I need UK-based hosting?
Not always, but it often means faster load times for UK visitors, and support is easier if something goes wrong.

Q: How do I avoid being ripped off?
Check reviews on Google and Trustpilot, ask for references, and make sure there’s a clear written contract.

Q: How long does it normally take to build a site?
A simple three-page site could take a week. A more complex e-commerce shop might take a month or longer.

Q: What if I don’t like the design they create?
Ask about revisions. Most designers will include at least one or two rounds of changes in their fee.